Ratings & Reviews

Overall Rating

4(154 reviews)99.4% of customers recommend this property

Rating Per Category


Resident Reviews

Review From Modern Messagesubmitted by Claudelia Z. - |Recommended: YesI switched to an inward fac... — I switched to an inward facing unit this year and it is way more peaceful than street facing. Jennifer was the best leasing manager EVER and i became super close with her. she’s amazing. y’all lost a good one.
response from property -Claudelia, thank you for updating us on your living experience! We are glad that your new apartment is a much better fit for you and Jennifer was such a big help. Please know you can always count on our team to provide the same great service at all times.
Review From Modern Messagesubmitted by Anna S. - |Recommended: YesI have enjoyed the apartmen... — I have enjoyed the apartment. I am very unsure how the apartment will continue without Jennifer. The neighbors were already avoiding rules and she was careful to remain on top of everything. I'm hoping new management can try to match her level of commitment to the apartment.
Review From Modern Messagesubmitted by Michaela B. - |Recommended: YesI already love the apartmen... — I already love the apartment. Management is soo nice Jennifer is very helpful and always on the job when it comes to anything Neighbors are nice as well and i can tell I’m gonna enjoy my experience of living here.
response from property -Michaela, what a wonderful acknowledgment of our community and team! We are thrilled that Jennifer and the rest of our team have helped make you feel right at home. Thank you!
Review From Modern Messagesubmitted by Brittany S. - |Recommended: YesMy family and I love our be... — My family and I love our beautiful home, and we are happy too have chosen ARRIVE WEST END as our place of residence Downtown Dallas is such a beautiful place to live.
response from property -Brittany, we love it when our homes are referred to as beautiful! We are thrilled you are loving your new home. Please let us know if we may ever be of service.
Review From Modern Messagesubmitted by Breanna C. - |Recommended: YesStaff is super friendly, an... — Staff is super friendly, and always get things done Maintenance is very quick with their work as well. Love the community and the energy Thank you Arrive
response from property -Breanna, thank you for the 5-star review. Our team is grateful you took the time to share kudos. It has been a pleasure to provide you with a place you are proud to call home. We hope to continue delighting you!
Review From Modern Messagesubmitted by Darquita D. - |Recommended: YesI been here for 2 years and... — I been here for 2 years and haven't had any issues at all, my apartment is absolutely fabulous. The only thing I would change is stainless steal appliances and nicer counter tops. They also have some tenants with dogs which their too lazy to clean their dogs feces up. So that makes me mad because we have carpet in our hallways. With COVID they have been keeping the elevator and amenities clean. I have enjoyed it so far, Jennifer does everything she can to make you feel at home. Maintenance is quick and all staff is professional. Parking can get a little packed so I hope start back watching those that are not suppose to be parked here. Of course it's an awesome location. Lots of homeless but that's a city issue and we are downtown so I expect that somewhat.
response from property -Darquita, thank you for your review. We have been lucky to have you here over the past two years. We are happy to hear that the team has been helpful and professional. Your feedback about pet waste and parking is great to have on hand. We will be sure to share this feedback with our team for future improvement. Take care.
Review From Modern Messagesubmitted by Rachel C. - |Recommended: YesMy experience at Arrive has... — My experience at Arrive has been very welcoming and pleasant. The staff is mostly dependable and responsive in a decent amount of time. I would definitely recommend.
response from property -Thank you for the glowing review and the recommendation, Rachel! We're glad you are here.
Review From Modern Messagesubmitted by Robert C. - |Recommended: YesIts great living st Arrive.... — Its great living st Arrive. Thebdtaff is efficient and courteous and Jennifer is amazing I can definitely see myself living here for a long time.
response from property -Thank you for taking the time to share your experience with us, Robert. We appreciate your kind words about our team member Jennifer, and we hope you decided to stay in the community for a long time.
Review From Modern Messagesubmitted by William G. - |Recommended: YesIt could be cleaner. Mainte... — It could be cleaner. Maintenance is good and quick. New management better than old management. Overall good place and good location. Could add more cameras and security.
response from property -William, it's fantastic to hear that you are satisfied with our new team and that you are enjoying the convenient location of our community. We appreciate your feedback, and we encourage you to let us know if there is anything else we may do to improve your time here.
Review From Modern Messagesubmitted by Taylor H. - |Recommended: YesThese are very nice apartme... — These are very nice apartments and the staff are very friendly I love the layout of the apartments as well, lots of space. All in all, I am satisfied.
Review From Modern Messagesubmitted by Zachary K. - |Recommended: YesI love it The apartment... — I love it The apartment is awesome and as always Jen and rest of staff is awesome always so helpful and nice to residents definitely recommend to friends 😁😁
response from property -Your 5-star recommendation and wonderful acknowledgment put a smile on the faces of our team! We are committed to providing friendly, responsive service for all our residents and will most certainly pass along your kind words to Jen!
Review From Modern Messagesubmitted by Gabriel D. - |Recommended: YesI just moved in but living ... — I just moved in but living here has been a pleasure Real friendly community awesome association who take care of their residents when in need
response from property -Gabriel, we are overjoyed to hear that you are finding pleasure in being a resident of our community! With a combination of a friendly community, conscientious team of professionals, exceptional apartment homes, and fulfilling amenities, we are a great place to call home. Thank you for sharing your positive experience with us.
Review From Modern Messagesubmitted by Klani H. - |Recommended: YesWe just moved in, and it’s ... — We just moved in, and it’s very nice, the apartments are really nice. Moving in went really smoothly with working with our leasing office staff. They have been really helpful with the move in process and answering our questions. Shoutout to Jennifer for all the help she has given us in the love in process.
response from property -Welcome to the community, Klani. We're pleased to hear that you are settling in and that our team has had a positive impact on your experience here. We'll make sure to pass your comments on to Jennifer as well. Thank you!
Review From Modern Messagesubmitted by Jean P. - |Recommended: YesI’ve been here almost two y... — I’ve been here almost two years. I’ve enjoyed my stay thus far. My kids love to swim so having the pool is perfect. The staff is great. Jennifer
response from property -Jean, we are grateful to have a loyal resident like you, and we appreciate you choosing our community for your home these past two years. Thank you, especially for your kind words about our team. We hope you and your family are happy here for many years to come!
Review From Modern Messagesubmitted by Timothy D. - |Recommended: YesOverall the community is ni... — Overall the community is nice with a great staff. Only issue is half the building has homeless people outside, because of proximity to train station and bus station.
response from property -Timothy, we appreciate your review. It is nice to hear our team is doing a wonderful job. When you have a moment, please reach out to us at arrivewestend@trinity-pm.com so we may gather additional information about your observations. We look forward to hearing from you.