Ratings & Reviews

Overall Rating

4(142 reviews)99.3% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Klani H. - |Recommended: YesWe just moved in, and it’s ... — We just moved in, and it’s very nice, the apartments are really nice. Moving in went really smoothly with working with our leasing office staff. They have been really helpful with the move in process and answering our questions. Shoutout to Jennifer for all the help she has given us in the love in process.
response from property -Welcome to the community, Klani. We're pleased to hear that you are settling in and that our team has had a positive impact on your experience here. We'll make sure to pass your comments on to Jennifer as well. Thank you!
Review From Modern Messagesubmitted by Jean P. - |Recommended: YesI’ve been here almost two y... — I’ve been here almost two years. I’ve enjoyed my stay thus far. My kids love to swim so having the pool is perfect. The staff is great. Jennifer
response from property -Jean, we are grateful to have a loyal resident like you, and we appreciate you choosing our community for your home these past two years. Thank you, especially for your kind words about our team. We hope you and your family are happy here for many years to come!
Review From Modern Messagesubmitted by Timothy D. - |Recommended: YesOverall the community is ni... — Overall the community is nice with a great staff. Only issue is half the building has homeless people outside, because of proximity to train station and bus station.
response from property -Timothy, we appreciate your review. It is nice to hear our team is doing a wonderful job. When you have a moment, please reach out to us at arrivewestend@trinity-pm.com so we may gather additional information about your observations. We look forward to hearing from you.
Review From Modern Messagesubmitted by Elias A. - |Recommended: YesMy experience with Arrive W... — My experience with Arrive West End was so simple and easy I couldn’t have asked for it to be any better. Extremely helpful and caring staff that made me feel like family.
response from property -It's great to hear from you, Elias! We're delighted to see that your experience thus far has been a positive one, and we are grateful for your review. Thank you for being a part of the family in our community.
Review From Modern Messagesubmitted by Kfwo*@*.Com - |Recommended: YesNew experience for me. Fir... — New experience for me. First time for apartment living. Jennifer has been most helpful. Answering all my questions. Enjoying the new adventure.
response from property -We are glad to know that you are enjoying our living environment, and thank you for taking the time to leave us a stellar review. We will be sure to share your compliments with Jennifer.
Review From Modern Messagesubmitted by Kiana H. - |Recommended: YesI moved into Arrive West En... — I moved into Arrive West End immediately before COVID-19 impacted our community. The staff at Arrive were communicative, supportive, and implemented practices which ensured the safety of its residents and staff. I am pleased with the apparent sense of community felt despite not being able to commune together. Arrive feels like home and is a haven amongst the current uncertainty.
response from property -Kiana, we are grateful that you decided to move into our community. It is great to hear that the team was communicative and supportive throughout your experience. Please let us know if there is anything you need as time continues.
Review From Modern Messagesubmitted by Tavion R. - |Recommended: YesGood so far, great communit... — Good so far, great community crew is nice and friendly neighbors as well.. love the stay here .. Security guards are awesome and do there job very well
response from property -Tavion, we're pleased to hear that you are satisfied with your experience in our community thus far! Thank you for your recognition of our fantastic team members and for leaving us a great review.
Review From Modern Messagesubmitted by Anna S. - |Recommended: YesThings are great. Other tha... — Things are great. Other than the screaming kids at the pool every day. I am hoping the pool excitement wears down so we can all enjoy some quiet again.
response from property -Anna, thank you for your positive review of our community. We hope you continue to feel at home here, and we encourage you to contact our office you continue to experience noise disturbance.
Review From Modern Messagesubmitted by Vicki D. - |Recommended: YesSamatha and Jennifer are AW... — Samatha and Jennifer are AWESOME They made my move super easy and were so pleasant to work with I love my new place I do wish the guest parking was handled differently. Possibly visitor spaces when I can’t get a pass after hours.
response from property -Vicki, we appreciate your review and a five-star rating. We will let Samantha and Jennifer know that you said they are awesome. We will provide your feedback about guest parking to the team for discussion. Thank you for your suggestion.
Review From Modern Messagesubmitted by Olumide O. - |Recommended: YesJennifer was a amazing . He... — Jennifer was a amazing . Helped all through the process . Payed details to attention and made miracles happen . She made the application process fast and easy and checked up to see how moving went .
response from property -Olumide, what an excellent review! We appreciate you shining a spotlight on Jennifer's outstanding customer service and how she made your application and move-in so smooth. We want you to continue feeling comfortable and cared for in your home.
Review From Modern Messagesubmitted by Olivia C. - |Recommended: YesSo far I love it here. Jenn... — So far I love it here. Jennifer has made my transition move to Texas very easy. She was able to communicate fast effectively to all the questions I have had while working around covid things. I really appreciate all of it. 10 10 would recommend to someone
response from property -Thank you, Olivia, for letting us know that Jennifer has made your move-in experience so positive! We are immensely proud of the high-quality service that our team members provide, so please do not hesitate to reach out to our office if you come up with any questions or concerns as you continue settling in. Welcome home.
Review From Modern Messagesubmitted by Ethan J. - |Recommended: YesAwesome we love the communi... — Awesome we love the community, the people here are so nice and friendly so far so good the leasing office manager and assistant are very friendly helpful and professional
response from property -Ethan, your kind words about our team mean the world to us. We are dedicated to providing our residents with outstanding service, and your review shows us that we are succeeding. Thank you.
Review From Modern Messagesubmitted by Meighan A. - |Recommended: YesI love my apartment space a... — I love my apartment space and balcony, the staff are helpful and courteous, and the neighborhood is generally safe and fun. I am glad to have garage parking also.
Review From Modern Messagesubmitted by Jorizza M. - |Recommended: YesPeople are friendly. Great ... — People are friendly. Great services were provided. Precautionary measures for safety was followed. Suggestions for easy access shops or stores was provided. Good job
response from property -Thank you, Jorizza, for your review and a five-star rating. It is nice to hear that the team has taken care of you over the past few months. If there is anything we may do to enhance your experience even more, please let us know.
Review From Modern Messagesubmitted by Lawrencia L. - |Recommended: YesLove living here. I love th... — Love living here. I love that the employees really care about the residents and try to find ways to keep us involved. It’s a small residence, so it has been nice to have events with other neighbors and build friendships. Maintenance is quick to fix issues and the complex is quiet.
response from property -Lawrencia, thank you so much for letting us know that your living experience has been fantastic! You're absolutely right that our team members are committed to serving our residents as best as they can, and that includes taking the time to plan social events that allow you all to feel more engaged with our community. Please continue to enjoy our peaceful atmosphere and feel free to email us at arrivewestend@trinity-pm.com if you need anything further.