Ratings & Reviews

Overall Rating

4(129 reviews)99.2% of customers recommend this property

Rating Per Category


Resident Reviews

Review From Modern Messagesubmitted by Jorizza M. - |Recommended: YesPeople are friendly. Great ... — People are friendly. Great services were provided. Precautionary measures for safety was followed. Suggestions for easy access shops or stores was provided. Good job
response from property -Thank you, Jorizza, for your review and a five-star rating. It is nice to hear that the team has taken care of you over the past few months. If there is anything we may do to enhance your experience even more, please let us know.
Review From Modern Messagesubmitted by Lawrencia L. - |Recommended: YesLove living here. I love th... — Love living here. I love that the employees really care about the residents and try to find ways to keep us involved. It’s a small residence, so it has been nice to have events with other neighbors and build friendships. Maintenance is quick to fix issues and the complex is quiet.
response from property -Lawrencia, thank you so much for letting us know that your living experience has been fantastic! You're absolutely right that our team members are committed to serving our residents as best as they can, and that includes taking the time to plan social events that allow you all to feel more engaged with our community. Please continue to enjoy our peaceful atmosphere and feel free to email us at arrivewestend@trinity-pm.com if you need anything further.
Review From Modern Messagesubmitted by Robert M. - |Recommended: YesI appreciate the community ... — I appreciate the community and staff here. I'm often not able to go to resident events, because those are the nights that I have my kids generally, but I appreciate that they hold them. The office staff is very friendly and always helpful. The people living here are laid-back and generally very nice.
response from property -Robert, thank you for your review and a five-star rating. It is heartening to know that you appreciate the events our team host for the residents in our community. We hope to see you at an event in the future once it's prudent to host them again. Take care until then!
Review From Modern Messagesubmitted by Rebecca B. - |Recommended: YesI love living here, but I m... — I love living here, but I miss the gym really bad right now Management really cares about its residents. I do wish they had done something more to help people out with rent during this hard time.
response from property -Rebecca, we are glad to hear that you are enjoying life in our community, even without access to some of our shared amenities. We understand your concerns during these trying times, and we encourage you to reach out to us at arrivewestend@trinity-pm.com so that we may further address them.
Review From Modern Messagesubmitted by David C. - |Recommended: YesGreat experience it gets be... — Great experience it gets better and better living in arrive west end highly recommend th his amazing community. For those looking for a place to call home
response from property -David, we are blown away by your positive review! Thank you for the recommendation of our community. It means a lot to us, and we look forward to having you here for many years to come.
Review From Modern Messagesubmitted by Kayla P. - |Recommended: YesThe community is nice. Peop... — The community is nice. People are friendly, the amenities are nice, and the staff has always been very kind and helpful. We live in an older not remodeled unit and it’s been rough. The laminate floors are so old they often come up and the dust from the dust from the old adhesive dirties our floors, the shower doesn’t seem well sealed and the door is old. Once it’s updated I’m sure it’ll be a lovely unit but it’s very outdated.
response from property -Kayla, we're delighted to know that you're enjoying our community, exceptional amenities, and helpful team. Your living experience is important to us, so we thank you for making us aware of your concerns regarding your home. Please call our office or email us at arrivewestend@trinity-pm.com so we may discuss how to assist you best.
Review From Modern Messagesubmitted by Jonathan F. - |Recommended: YesThe Staff is great, and the... — The Staff is great, and the complex is well maintained. The only issues i have are with noisy neighbors but the staff here have a 24 hour support number to report and handle these issues quickly.
response from property -Jonathan, we're really happy to learn how much you're enjoying yourself as a resident of our community! We spend a lot of time and energy to ensure our services, amenities, and atmosphere are the best they can possibly be
Review From Modern Messagesubmitted by Timothy D. - |Recommended: YesFriendly staff, not too lou... — Friendly staff, not too loud, close to office, and best price in downtown Dallas. Location is close to everything in downtown Dallas. Overall I have enjoyed my stay here.
response from property -Timothy, thank you for sharing your excellent review of our conveniently located and competitively priced community. We're delighted that your overall experience has been positive and appreciate you taking the time to share your feedback.
Review From Modern Messagesubmitted by Jorge G. - |Recommended: YesThis is a tough time for lo... — This is a tough time for lots of communities but I appreciate the consistent communication from Arrive management and dedication to keeping us safe. I am also looking forward to when this quarantine is over so I can enjoy the amenities like the fitness center and pool table and hope the hand sanitizer and wipes stay in place and are regularly replenished.
response from property -Jorge, thank you for your support as our team works diligently to keep our residents up-to-date as this situation evolves. We're looking forward to seeing everyone out and enjoying our amenities and beautiful community as soon as it is deemed appropriate. We appreciate your review.
Review From Modern Messagesubmitted by Jean P. - |Recommended: YesLove it here Moving to tw... — Love it here Moving to two bedroom can’t wait. Poop club house gym helpful staff maintenance awesome. Good location in downtown Dallas. Join us
response from property -Jean, your kind review means so much to us. Thank you for letting us know how impressed you are with our community. We hope you continue to enjoy the clubhouse, gym, and our supportive team for many years to come!
Review From Modern Messagesubmitted by Heriel D. - |Recommended: YesHaving my experience in Arr... — Having my experience in Arrive west end is nice and very convenient more than that when we request to fix things and some stuffs in our room they always have solution and way. We also love the amenities and service.
response from property -Heriel, we appreciate your fantastic review! It's heartening to hear you are enjoying our helpful team and our many convenient amenities. If there's anything we may do to uplift your living experience even further, please don't hesitate to let us know!
Review From Modern Messagesubmitted by Valeria C. - |Recommended: YesI have enjoyed living here ... — I have enjoyed living here so far. If something needs to be fixed maintenance gets the job done before you know it. The staff at the front desk are great It’s a great place to live.
response from property -Thank you for your 5-star rating and complimentary feedback about our responsive maintenance and office teams, Valeria. We are proud to serve you!
Review From Modern Messagesubmitted by Natn*@*.Com - |Recommended: YesOMG I love it here When I ... — OMG I love it here When I lie in bed with my window cracked for some fresh air, I am still in disbelief that I live and work downtown Dallas. I have a pool view and it is gorgeous PM Jennifer is awesome, shes understanding and friendly and yep she knows everyone My floor plan is spacious and wonderful, the amenities are very good I love my floors..Its like a little neighborhood where people speak and get to know one another. I havent been here a full month yet and I had a maintenance request and they handled that ASAP and will leave you a lil note saying hey I fixed this...Overall, I would recommend Arrive West End to anyone looking for affordable luxury downtown Dallas
response from property -Nothing makes us happier than hearing how much our residents love our community! Our friendly team, especially Jennifer, works hard to ensure that our residents have a warm, inviting community that they can feel proud to call home. We hope you continue to enjoy our spacious homes, supportive team, and superior amenities for many years to come!
Review From Modern Messagesubmitted by Kian*@*.Com - |Recommended: YesThe staff at Arrive went ab... — The staff at Arrive went above and beyond to accommodate my apartment needs. I love my apartment and have the most amazing view of downtown Dallas. Definitely glad to call Arrive West End home.
response from property -It is lovely to hear that the team has gone above and beyond for you. We hope that you continue enjoying your stellar view. Thank you for your review.
Review From Modern Messagesubmitted by Meighan A. - |Recommended: YesSpace is great for the pric... — Space is great for the price, location is great also for places to eat, shop, and work. The leasing ladies are so helpful and diligente. For downtown it is all pretty great.
response from property -Meighan, thank you for reaching out! It's encouraging to hear that you have found our apartment homes to be a good value, and we hope you are happy living here for a long time.