Ratings & Reviews

Overall Rating

5(199 reviews)99.5% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by ReAnna R. - |Recommended: YesGreat community awesome s... — Great community awesome staff Jayden has been a blessing since move in day. The staff has went above and beyond to ensure safety, provide awesome resources and maintain a beautiful property. Thank you DeAnna and Jayden
response from property -ReAnna, thank you for your review. It is great to know that our customer service has left such a positive impression on you! We take great pride in our ability to make residents feel right at home, so if there is anything else you need, please do not hesitate to let us know.
Review From Modern Messagesubmitted by Billy C. - |Recommended: YesI wanted to move downtown a... — I wanted to move downtown and have a view. Most places hid the city view, but Westend gave me a view with entertainment. The trains are convenient and the area is full of life. The staff made things easy by being so helpful at answering questions and getting directions. This is where I call home.
response from property -Billy, thank you for your review of our accessibility, customer service, and views. We could not be happier to learn that you are thoroughly enjoying your living experience.
Review From Modern Messagesubmitted by Premjeet K. - |Recommended: YesIts been nice living here. ... — Its been nice living here. I do wish the stairwells were swept more often though. Pool area is lovely. DeAnna is wonderful and very helpful.
response from property -Premjeet, thank you for your review. It is great to know that you are enjoying our pool and customer service! We always welcome suggestions for how we may improve, so please email us at arrivewestend@trinity-pm.com to receive further assistance regarding the upkeep of our stairwell areas.
Review From Modern Messagesubmitted by Jawuan R. - |Recommended: YesI love the apartment and lo... — I love the apartment and location. I love the fact that I’m in the heart of downtown. The neighbors are nice and maintenance always gets back to me ASAP.
response from property -Jawuan, it means a lot to us to know that you love your apartment home and our location so much! Thank you for sharing your experience with us. We look forward to seeing you around the community.
Review From Modern Messagesubmitted by Kevin L. - |Recommended: YesLove that everything is wal... — Love that everything is walking distance, a big plus. Move in was a breeze, and my neighbors are very friendly and helpful, and respectful. Look toward to writing another review soon😎
response from property -Kevin, we love how walkable our community is and are glad that you are taking advantage of it. Thank you for your review.
Review From Modern Messagesubmitted by Nicholus W. - |Recommended: YesGreat service, very helpful... — Great service, very helpful and welcoming. I love the location in the heart of downtown Dallas with many attractions near. The security is also a good thing too keep in mind as well a random person who is not a resident cannot just walk into the building and that give me peace of mind, all around great experience.
response from property -Nicholus, we are delighted that you find our community a great place to live. Our attentive team is dedicated to creating a place you love calling home. We are always here when you need us.
Review From Modern Messagesubmitted by Preethi B. - |Recommended: YesGreat experience everyone i... — Great experience everyone is super friendly and super accommodative. Apt is in a great location with all the amenities and one thing I would improve is when I lived in the second Floor next to pool there was roaches problem other than all Great Iam Still giving 5 stars as it’s been a great experience
response from property -Preethi, we are happy that your experience in our community has been worthy of five stars! We aim to provide friendly, reliable service and are glad that you find our amenities so inviting as well. We are here for you.
Review From Modern Messagesubmitted by Robert L. - |Recommended: YesI had a great move-in exper... — I had a great move-in experience and I am happy with the new place. Everything was clean and ready for me. They even were able to move me in early
response from property -Robert, thank you for letting us know that you had a positive move-in experience. We are committed to providing exceptional service at all times, so your encouragement definitely assures us that our hard work is paying off.
Review From Modern Messagesubmitted by Malikak R. - |Recommended: YesArrive westend made my tran... — Arrive westend made my transition here very easy and enjoyable. The staff was very understanding, knowledgeable about the surrounding area and friendly.
response from property -Malikak, we are thrilled to hear that our team made your move-in a pleasant experience. Thank you for taking the time to leave us an outstanding review!
Review From Modern Messagesubmitted by Martin A. - |Recommended: YesI love my new apartment. T... — I love my new apartment. The location is perfect. The manager is very efficient and friendly. Price is perfect. Is a blessing we found Arrive apts.
response from property -Martin, thank you for letting us know how happy you are in our community! We hope you will continue to enjoy our prime location, luxury apartments, and the attentive service of our team. We are so glad to have you here with us!
Review From Modern Messagesubmitted by Tim G. - |Recommended: YesWe love it here at Arrive w... — We love it here at Arrive west end. The staff is pro rated. Maintenance is awesome. The security team is friendly and checks up on us from time to time. The community noise level as improved greatly over this past year. The management keeps up to speed on community things. We know there has been changes in the staff here, but we have noticed that when new staff come on board, they are on top of issues right from the top. We feel safe here and really enjoy our location in the building. the pool area is kept clean.
response from property -Tim, we are thrilled to hear that every aspect of our community is exceeding your expectations. Thank you for brightening our day with your stellar review!
Review From Modern Messagesubmitted by Zachary K. - |Recommended: YesThe property is amazing the... — The property is amazing the manager is a great manager and always works with resisdents when they need help they care for you as well at the staff
response from property -Zachary, it is wonderful to hear that you have been satisfied with your experience in our community thus far. Thank you for your review. We will be sure to pass it along to the manager and the rest of the team.
Review From Modern Messagesubmitted by ReAnna R. - |Recommended: YesThankful for both DeAnna an... — Thankful for both DeAnna and Jayden to make the move in process so easy and they have been helpful since. Everything stated to DeAnna was handled and apartments have been great
response from property -ReAnna, it is fantastic to hear that DeAnna and Jayden did a great job getting your new home ready for you. Thank you for acknowledging their top-notch service!
Review From Modern Messagesubmitted by Jadon J. - |Recommended: YesGreat process and amazing f... — Great process and amazing front desk service. My packages came in early and the leasing office was able to store them in my apartment prior to my arrival.
response from property -Thank you, Jadon! We are pleased to see that you are enjoying our community and our top-notch customer service. Please let us know if there is ever anything you may need.
Review From Modern Messagesubmitted by Michael C. - |Recommended: YesThe apartment complex is gr... — The apartment complex is great. It’s got lots of kind people and the amenities are great. I love going to the pool and also using the fitness center.
response from property -Michael, we greatly appreciate your kind words. Our goal is always to ensure your home is a place you enjoy. It is nice to know our efforts are working.